Frequently Asked Questions

How long will it take for my fabric to be treated?

Processing times vary by finish. From our Services page, select the finish you are interested in, and the processing time will be listed there.

What are my payment options?

We accept the following forms of payment:

  • Credit Cards: Visa, MasterCard, American Express, and Discover. If you would like to pay with a Credit Card, please fill out our Credit Card Authorization form.
  • Check: Send prepayment for treatment charges. We will issue an invoice or bill your shipping account for shipping charges.
  • C.O.D. If your fabric is shipping to a workroom, make arrangements for them to accept your C.O.D. shipment.
  • SBI Open Account: Terms are net 30 days to approved accounts. If you would like to establish an account, please fill out our Credit Application.

Do you inspect fabrics before processing?

No, fabrics are viewed as they are processed. If you would like your fabric to be inspected, we offer Fabric Inspection as a special service.

What about stain protection? Is it really better than other products?

Yes! SBI Stain Protection provides the ultimate protection against spills, dirt, and everyday wear because it is actually cured into the fibers of your fabric. It is extremely durable and is lab-certified Environmentally Friendly.

What backing should I use for my fabric?

It depends on the fabric and its intended application. Call or email us, and we’ll be happy to make a recommendation for your fabric.

What fabrics respond best to SBI Flame Retardant?

100% natural fiber fabrics respond best. These fibers accept the flame retardant readily and can be treated to meet the strictest codes. Synthetic fibers are more difficult to treat, but polyester and rayon blends respond well. Fibers such as nylon and acrylics do not accept the flame retardant well and sometimes cannot be treated to meet certain fire codes. In these cases, we recommend SBI Flame Retardant Backing, which gets excellent results.

What kind of chemicals are used to flame retard my fabric?

Primarily, we use lab-certified Environmentally Friendly flame retardants! They are non-toxic, and do not contain salts.

I have a commercial project. What fire code does my fabric need to meet?

Fire code requirements vary by region. Contact your local fire marshal to determine what fire code your fabric is required to meet. When unspecified, we treat drapery fabrics to meet NFPA 701 Small Scale and upholstery fabrics to meet NFPA 260. These are the most commonly specified and most universally accepted tests for drapery and upholstery fabrics.

Should I specify the strictest code for all my fabrics to be safe?

No. If you request a standard that is higher than necessary, then you may end up with over-treated fabric that may have undesirable qualities. Specify only the code that is required.

What about certificates?

We issue an SBI Certificate of Flame Retardancy with EVERY order once it passes the applicable flammability code. Our certificates specifically state that your fabric has been tested and has met the specified code; not that “your fabric has been treated with a chemical that once passed the test on a different fabric.” We have seen this kind of wording on other certificates. Rest assured, SBI tests YOUR fabric to ensure it meets the specified flammability code.